Returns

Our policy lasts 30 days. If 30 days have gone by since your order was delivered to you, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

HOW WILL MY REFUND BE DISTRIBUTED?
-You will be refunded for the merchandise total, plus applicable sales tax paid. 
-Please be aware that the product must come in its original packaging and must be returned in the original condition that it was received, unused. We reserve the right to decline any item that comes back to us used.

 

WHEN DO I GET MY REFUND?

Refunds are processed and send back to the original form of payment within 2 days after we receive your returned item. 


LATE OR MISSING REFUNDS (if applicable)
-If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
-Next contact your bank. There is often some processing time before a refund is posted.
-If you’ve done all of this and you still have not received your refund yet, please contact us at support@thbrotherhood.com and we will be happy to assist.

 

There are certain situations where only partial refunds are granted (if applicable)
-Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

 

Coupon Codes 

-Discount codes must be applied at the time of checkout - You must press "Apply" to see the order total update.

-We cannot adjust any prices after the order has been submitted. 

-Only one code can be used on a purchase. 

-Coupon codes cannot be applied to previous purchases.

CANCELLATION

Orders can only be canceled within 24 hours from the time of purchase. If it's more than 24 hours, we can no longer cancel the order as it has already been fulfilled by that time.

Contact US

Email : info@thbrotherhood.com

Phone: (636) 439-9363

Mon-Fri 8:00 AM - 3:00 PM EST

Address:  29202 Fabius Drive, Lake St Louis, MO 63367, United States.